Billing & payment desk
A charge sounds off? We'll check it note by note.
If a payment for AI music credits on your statement doesn't look right, tell us about it here. A member of our payments team reads every request and replies by email within 2 business days.
Request received
Your reference is
We've sent a copy to . Our team will reply within 2 business days. If it doesn't arrive, please check your spam folder.
Before you ask
Why is there a charge I don't remember?
Credits are bought as one-off packs, with no subscription and no repeat billing. The most common reasons are a pack bought by someone else using your card, or a payment that shows up on your statement a few days later than you made it. Send us the details and we'll tell you exactly what the payment was for.
Can I get my money back?
Credits you haven't used can be refunded within 14 days of payment, and a credit used on a track that failed is put back on your balance. Duplicate payments are always refunded in full. Approved refunds go back to the card you paid with, usually within 5 to 10 business days, depending on your bank.
Where do I find the Acquirer Reference Number?
Your bank or card issuer can give you the ARN for any card payment. It's often listed in the transaction details in your banking app. It isn't required, but it helps us find the payment faster.